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Headline writing & display copy
Callouts
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Your message’s movie trailer
Quotes on callouts
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What writers & others say
Captions
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Get more readership than text
Quotes on captions
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What writers & others say
Decks
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Don’t drop 2nd layer of headline
Headlines
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Your message’s 1st impression
Benefits headlines
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What’s in it for me?
Resources on benefits headlines
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Websites, books & tools
News headlines
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Announce what happened
Feature headlines
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Try a little cleverness
Resources on feature headlines
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Websites, books & tools
Quotes on feature heads
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What writers & others say
Web headlines
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Optimize for humans, not just Google
Resources on web heads
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Websites, books & tools
Quotes on web heads
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What writers & others say
Resources on headline writing
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Websites, books and tools
Quotes on headline writing
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What writers & others say
Highlighted key words
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Lift ideas off the page, screen
Links
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Get clicked
Lists
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People look at 70% of them
Resources on list writing
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Tips, tools and techniques
Quotes on lists
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What writers & others say
Subheads
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Show the parts
Quotes on subheads
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What writers & others say
Subject lines
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Get opened
Types of display copy
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Display copy, microcontent, more
Display copy
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Reach nonreaders
Resources on eyetracking
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Websites, books & tools
Quotes on scanning
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What writers & others say
Microcontent
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Online display copy
Content promotion
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Sell stories within your vehicle
Resources on display copy
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Websites, books & tools
Quotes on display copy
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What writers & others say
Online writing
Blog writing
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Create a good business blog
Blog writing structure
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Craft content marketing pieces that almost write themselves
Story types
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From tip sheets to survey stories
Bios and profiles
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Make the person the story
Bylined articles
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Write great columns
Case study writing tips
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Show what you can do
Resources on case studies
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Tips, tricks and tools
Quotes about case studies
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What writers & others say
Editor’s notes
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Make it personal
Executive messages
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Put words in the CEO’s mouth
Graphic stories
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Make your piece a picture
Graphic story types
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From comics to cocktail napkin graphics
Lists: How to write them
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Show the parts, show the whole, lead with the verb
Man-on-the-street stories
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Make the most of employee roundups
Moves and milestones
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Bring the listings to life
Story templates
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Create fill-in-the-blanks story forms
Survey stories
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Announce the results of your research
Testimonials
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Find & craft tributes
Tipsheets & service pieces
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How to write how-to stories
Email writing
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Before you push Send …
Why email marketing?
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Don’t neglect this powerful medium
Get emails opened
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Make it past the mind filter
Subject lines
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Sell your story
Quotes on subject lines
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What writers & others say
Resources on subject lines
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Tips, tools and techniques
Get emails read
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Make e-zines, email blasts relevant, interesting & easy
Make emails interesting to readers
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Grab their attention in seconds
Make emails relevant to readers
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Personalize, deliver real value in email blasts
Quotes on relevant emails
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What writers & others say
How to write short email
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Make email newsletters and blasts easy to read
Quotes on how to write short email
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What writers & others say
How to write scannable email
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Help readers skim email newsletters, e-blasts
Quotes on scannable email
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What writers & others say
Quotes on email content
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What writers & others say
Email distribution
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When and how to send
Resources on email
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Websites, books & tools
Quotes on email
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What writers & others say
Social media writing
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Get the word out via status updates
How to create relevant content
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Think Like a Friend, Fan, Follower
Entertaining status updates
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All you need is LOL
Entertaining tweets
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Keep followers interested
Personable tweets
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Make them social
Social media: Make it easy
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Cut Through the Clutter
Writing for Facebook
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Get liked on the 2nd-largest site in the U.S.
LinkedIn
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Connect with other business people
Twitter
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Tweak your tweets
Short tweets
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Make the most of 280 characters
Twitter distribution
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When to tweet — and how often
YouTube
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Are you watching me now?
Web writing
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Craft copy that clicks
Screen reading
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Obstacles of reading online
Computer screens
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Is yours a site for sore eyes?
Print
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When to choose print instead of digital
Quotes on online reading
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What writers and others say
Web-writing techniques
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8 ways to reach readers online
Quick web copy
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Put the hot stuff up top
Webpage structure: Master the temple model
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New approach increases reading by 520%
Tight web copy
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Visitors process only 20% of the words on a webpage
Chunk web copy up
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Think Post-It notes, not toilet paper
Quotes on chunking web pages
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What writers and others say
Resources on tight web copy
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Websites, books & tools
Quotes on tight web copy
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What writers & others say
Scannable web copy
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Put your message where their eyes are
Eyetracking | Where web visitors look
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Can you move them from the F-shaped to the commitment pattern?
Fluff-free web copy
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Increase fact; cut fluff
Personable web copy
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Use your business casual voice
Mobile web writing
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Are you ready for the small screen?
Microcontent
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Best practices for writing headlines & more
SEO for writers
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Help Google find you
Page titles
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Help visitors find your page
SEO for releases resources
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Websites, books and tools
SEO quotes
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What writers & others say
SEO for releases quotes
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What writers & others say
Microcontent
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Make the most of online display copy
Headlines for the web
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Optimize for humans, not just Google
Index pages
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Craft your website’s table of contents
Links
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How to get clicked
Page titles
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Help visitors find your page
Subject lines
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Sell your story
Persuasive writing
Think Like a Reader
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Position information in the readers’ best interest
‘What’s in it for me?’
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Stop writing about ‘us and our stuff’
Quotes on WIIFMs
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What writers & others say
Benefits copy moves readers to act
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Stop focusing on features
Quotes on benefits
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What writers & others say
‘You’ writing puts the reader first
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Write to and about your audience
Quotes on ‘you’ writing
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What writers & others say
Cialdini’s 6 principles of persuasion
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6 principles of persuasion
Resources on Cialdini’s secrets
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Websites, books & tools
Quotes on Cialdini’s secrets
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What writers & others say
Fear appeals work
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We’d never buckle a seatbelt without them
Quotes on fear appeals
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What writers & others say
Types of persuasive writing
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How to write ads, case studies, sales letters
Models for persuasion
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Make ’em sick, make ’em well & more
Resources on persuasion
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Websites, books & tools
Persuasion Quotes
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What writers & others say
PR writing
News release writing
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Write hot PR pieces
Relevant releases: Think Like a Reporter
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Develop stories media outlets want to run
Quotes on relevant releases
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What writers & others say
Anatomy of a release
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Tap current best practices, from lead to boilerplate
Leads for releases, pitches and other PR pieces
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Go beyond the 5 W’s
PR leads: Try features
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Surprise and delight readers
Quotes on PR leads
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What writers & other say
Body for releases
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Avoid ‘the muddle in the middle’
Quotations
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Turn lame-ass quotes into snappy sound bites
Rare quotes
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Choose only the best quotes
Keep quotes short
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Put the bite in the sound bite
Personable quotes
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Give them passion & humanity
Creative sound bites get heard
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Add color to your quotes
Quotation guidelines
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Attribution & other tips
Testimonials
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Find & craft tributes
Boilerplate for releases: ‘About us’
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Boil the company down to one short paragraph
Tight PR pieces
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Measurably boost readability with targets, tips & tools
Quotes on tight PR pieces
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What writers & others say
Display copy for releases
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Reach flippers, skimmers and other nonreaders with display copy
Headlines for releases
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Grab reader attention
Decks for releases
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Summarize the big idea
Links for releases
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Format them for news portals
Visuals for releases
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Looks do matter
Quotes on releases
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What writers & others say
SEO for writers
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Help Google find you
Pitch? Perfect
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Just 4 in 10 PR pitches are good. Are yours?
Types of PR stories
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From bios and bylined articles to survey releases and testimonials
Bios and profiles
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Make the person the story
Bylined articles
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Write great columns
Moves and milestones
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Bring the listings to life
Survey stories
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Announce the results of your research
Resources on PR writing
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Websites, books & tools
Quotes on PR writing
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What writers & others say
Readability
Why readability?
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Because easier is better
Information overload
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Cut through the competition
Resources on info overload
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Websites, books and tools
Quotes on info overload
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What writers & others say
Literacy rates
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How low can they go?
Time spent reading
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16.5 minutes a day for fun
Quotes on time spent reading
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What writers & others say
Story length
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Don’t leave readers wanting less
Readers want less
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Give it to them
Measure A.R.T.
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How long does it take to read?
Set word count limits
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Write to length
Tighten your story angle
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Find your focus
Break copy up
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Think pages, not pieces
Polish your piece
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Compress your copy
Story length resources
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Websites, books and tools
Story length quotes
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What writers and others say
Paragraph length
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Make copy look easier to read
Statistics in writing
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Take the Numb Out of Numbers
Sentences
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Add a word, reduce comprehension
Short sentences
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They boost comprehension
Short sentences resources
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Websites, books and tools
Short sentences quotes
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What writers & others say
Sentence structure
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Subject-verb-object is best
Activate the passive voice
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Write subject verb object
Resources on the passive voice
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Websites, books and tools
Quotes on the passive voice
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What writers and others say
Other sentence issues
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Prepositional phrases & more
Word length
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Avoid a multisyllabic pileup
Jargon
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Translate it
Adjectives & adverbs
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Replace weak modifiers
Noun phrases
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Re-energize them
Resources on short words
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Websites, books & tools
Quotes on short words
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What writers & others say
Readability
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Everybody benefits from clarity
Measure readability
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Determine reading level
Readability indexes
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What do the numbers mean?
Readability score
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Boost readability scores
Benchmark readability
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How do you stack up?
Readability rockstars
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Model these masters
Resources on readability
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Websites, books & tools
Quotes on readability
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What writers & others say
Conversational copy
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Write as you speak
Storytelling & creative writing
Colorful details
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Show, don’t just tell
Why concrete details?
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Specifics make copy more understandable, memorable
Types of concrete detail
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Fun facts, statistics, examples and more
Description
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Paint a picture
Research description
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Go to the scene & observe
Sensory reporting
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See, hear, smell, feel and taste your story
Visual reporting
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Help them ‘see’ with your sense of sight
Sound effects
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Build tension, build character, set the scene
Smell
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Take readers back in time with scent
Touch
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Show physical sensation, don’t just tell about it
Human interest
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Find a poster person
Why human interest?
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There’s power in people
Humor
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You must be kidding
Metaphor
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Clarify complex copy
Storytelling
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Whoever tells the best story wins
Why is storytelling important?
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It’s a communication power tool
Find stories
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Identify good tales
Use existing stories
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Don’t reinvent the wheel
Tell your brand story
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Showcase what makes you different
Get personal stories
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Share your subject matter expert’s own experiences
Ask people to share their stories
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Solicit narratives from your audience
Create a scenario
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Simplify your message to increase comprehension
Storytelling research
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Develop your narrative
Elements of storytelling
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Anatomy of an anecdote
Storytelling structure
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Find the narrative arc
Storytelling structures to steal
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Formulas and templates for organizing your next narrative
Model the masters
–
Let the best stories shape your storyline
Build suspense
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Mysteries leave readers wanting more
Quotes on storytelling structure
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What writers & others say
Present stories
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How to tell a tale
Storytelling resources
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Websites, books and tools
Storytelling quotes
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What writers & others say about stories
Story quotes
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What writers & others say about storytelling
Wordplay
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Surprise and delight readers
Alliteration makes you ‘instantly eloquent’
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Tickle the intellect, please the ear
Balance taps the power of twos
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Makes message memorable with parallelism
Coin a word
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Create a portmanteau, make a mnemonic, verbify a name
Etymology adds layers of meaning
–
Explore word origins
Rhetorical devices ring in their ear
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Practice persuasion through language
Rhyme is more believable
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Plus, it stands out in a crowd
Rhythm: You’ve got the beat
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Make your message ring in their ears
Twist of phrase tickles the brain
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Mark my words
Wordplay workout
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Practice playing with your words
Creative process
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How to have a great idea
What is the creative process?
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5 steps to generating fresh ideas
Creative thinking
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Kick-start imagination
Model the masters
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Find mentors among your favorite writers
Creative story ideas
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Go from lackluster to electrifying
Writing
Writing tips roundups
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Storytelling, readability & more
Writing processes
Approval process
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Chances are, your current one is broken
Re-engineer the approval process
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Streamline your system
Approval Process Disorder
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Do you suffer from it?
Communication planning process
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Turn your communication idea into reality
Situation analysis
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Where are you?
Business goals
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Look to the bottom line
Goal setting
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Where are you going?
Quotes on goal setting
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What writers & others say
Resources on goal setting
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Websites, books & tools
Program planning
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How will you reach your destination?
Mission statement
–
Write your job description
Resources on mission statements
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Websites, books & tools
Quotes on mission statements
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What writers & others say
Messages
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Decide what to say
Quotes on messaging
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What writers & other say
Media choice
–
Determine the best vehicle to use
Electronic media properties
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Don’t let online communications act like print
Have trouble reading computer screens?
–
Overcome the obstacles
Resources on online communications
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Websites, books & tools
Quotes on online communications
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What writers & others say
Quotes on print
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What writers & others say
Quotes on media channels
–
What writers & others say
Editorial
–
Find, position and craft stories
Find stories
–
Identify good tales
Position your stories
–
Meet the needs of readers and the organization
Story types
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Executive notes, survey stories & more
Issue flow
–
Create an editorial ‘menu’
Creative story ideas rivet readers
–
Go from lackluster to electrifying
Graphic stories
–
Make your piece a picture
Why graphic stories?
–
Images are clearer, more memorable
Plan a graphics story
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How to turn your idea into a picture
Graphic story types
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From comics to cocktail napkin stories
Resources on graphic stories
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Websites, books & tools
Quotes on graphic stories
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What writers & others say
Design
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Create a look that’s readable & attractive
Charts and graphs
–
Communicate by the numbers
Color
–
Put hue and hue together
Columns
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Make them just right
Images
–
Help readers “see” your idea
Layout
–
Don’t mutilate design
Photo stories
–
Every picture tells a story
Typography
–
Not just a pretty face
Resources on design
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Websites, books & tools
Quotes on design
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What writers & other say
Quotes on program planning
–
What writers & others say
Implement your plan
–
What resources will you need?
Budget
–
How much will your communication cost?
Quotes on budgeting
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What writers & others say
Schedule
–
Make the most of your time
Create an approval process that works
–
Chances are, your current one is broken
Approval Process Disorder
–
Avoid ‘death by tweakage’
Approval process horror stories
–
Missives from review hell
Re-engineer the approval process
–
Develop a new system
Approval process policies & guidelines
–
Put it on paper
Assertive approvals
–
Confidence makes a difference
Approvers from hell
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How do deal with lawyers & more
Quick approval tricks
–
Easy ways to improve the process
Sell your ideas
–
Build influence and authority
Resources on approvals
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Websites, books and tools
Quotes on the approval process
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What writers and others say
Quotes on scheduling
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What writers & others say
People
–
Manage your staff and contributors
Measurement
–
Did you arrive?
Quotes on communication measurement
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What writers & others say
Resources on communication measurement
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Websites, books & tools
Quotes on communication planning
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What writers & others say
Creative process
–
How to have a great idea
Writing process
–
Write better, easier and faster
Prewriting
–
Get ready to write
Research
–
Get good at getting the goods
Tighten your story angle
–
Find your focus
Writing structure
–
How to organize information
Quotes on prewriting
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What writers and others say
Freewriting
–
Get it down
Quotes on freewriting
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What writers and others say
Rewriting
–
Get it right
Writing process resources
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Websites, books and tools
Writing process quotes
–
What writers and others say
Writing difficulty quotes
–
What writers and others say
Writing structure
Why writing structure?
–
Among the 4 components of readability
Feature story structure
–
Increases reading, understanding
Why feature story structure?
–
Top writing structures
Feature story examples
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How to organize this writing structure
Leads for feature stories
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How to write a good hook
Nut graph
–
Put your feature story in a nutshell
Background section
–
Fill in the blanks in a feature story
Body
–
Build out your key points in a feature story
Writing a conclusion
–
Draw to a close with a wrap up and kicker
Resources on endings
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Websites, books and tools
Quotes on endings
–
What writers & others say
Transitions
–
Mind the gaps between sections and ideas
Inverted pyramids
–
First things first
Other writing structures
–
Beyond news & features
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